All orders are supplied on a Firm Sale basis only. Goods cannot be returned without prior written authorisation from BB Designs Europe Limited. All agreed returns should be sent to the Warehouse Unit 4, Eclipse Industrial Centre, 20 Sandown Road, Off Bushey Mill Lane, Watford, Herts, WD24 7AE. And marked with the Returns Authorised Number. Any parcels/packages not displaying this number will be returned to sender. To qualify for Credit, all goods must be adequately packed and protected and received by The Company in a re-saleable condition.